Refund and Service Cancellation Policy

1. General Provisions

The service provider is individual entrepreneur Pavel Yurievich Kolomin (Tax ID 971508170490, Primary State Registration Number of Individual Entrepreneur 318774600058786, legal address — [legal address to be confirmed]), hereinafter referred to as the "Provider".

The subject of the parties' relationship is the provision of turnkey smart home system design, installation, and configuration services, not the sale of goods. These Rules govern the procedure for the customer's refusal to perform the service agreement and the refund of funds in accordance with the legislation of the Russian Federation on consumer rights protection.

These Rules are developed in accordance with Article 32 of the Law of the Russian Federation No. 2300-1 dated 07.02.1992 "On Protection of Consumer Rights" (hereinafter referred to as the "Consumer Protection Law"), which regulates the consumer's right to refuse performance of a service contract, and are applied together with the Public Offer.

Since the main subject of the contract is the provision of services, and not the remote sale of goods, Article 26.1 of the Consumer Rights Protection Law (regarding the remote method of selling goods) does not apply to the relations between the parties. In the event that, within the framework of contract performance, the Contractor separately sells equipment to the Customer as a product, the provisions of consumer protection legislation regulating the sale of goods apply to such a sale.

Terms not defined in these Rules shall be used in the meaning established by the Public Offer and the legislation of the Russian Federation.

2. Customer's Right to Refuse Performance of the Contract

In accordance with Article 32 of the Law on Consumer Rights Protection, the Customer has the right to refuse performance of the service contract at any time, provided that the Contractor is compensated for the actual expenses incurred in fulfilling the obligations under this contract.

The right to refuse may be exercised by the customer both before the start of service provision and during the process of their provision. The customer's exercise of the right to refuse does not require justification of reasons.

If at the time of refusal the Contractor has not commenced performance of obligations and has not incurred actual expenses, the advance payment made by the Customer is subject to a full refund.

3. Service Cancellation Procedure

To refuse the performance of the contract, the Customer shall send a written request to the Contractor in one of the following ways:

• by email: hello@lumux.ru;
• by phone: +7 925 525-55-66 (with subsequent written confirmation via email).

It is recommended to include in the request information that allows for the identification of the customer and the contract (surname and first name, contact phone number, date of service request, contract details if available), as well as bank details for the refund of funds.

The date of receipt of the refusal is considered the date the written request is received by the Contractor at the specified contacts.

4. Actual expenses incurred

If the customer cancels the contract, the amount of the advance payment is subject to refund, minus the actual expenses incurred by the Contractor in fulfilling the contract obligations at the time the cancellation is received.

In particular, actual expenses incurred may include:

• costs for the specialist's visit to inspect the site and take measurements;
• expenses for project development and preparation of design documentation;
• cost of equipment and materials purchased by the Contractor for the performance of the contract;
• documented expenses of the Contractor [list to be specified].

The amount of actual costs incurred is determined by the Contractor based on supporting documents and is communicated to the Customer when considering the request for cancellation.

5. Timeframes for processing requests and refunding funds

The Contractor reviews the customer's written request to terminate the contract and determines the amount of funds to be refunded within [to be specified] days from the date of receiving the request.

Refund of funds minus actual expenses incurred is made within [to be specified] from the date the parties agree on the refund amount.

In case of disagreements regarding the amount of actually incurred expenses, the parties shall take measures to settle them through negotiations; unresolved disputes shall be settled in accordance with the procedure established by the legislation of the Russian Federation.

6. Refund Procedure

Refunds are processed using the same method as the original payment or to the bank details provided by the customer in their request, unless a different procedure is agreed upon by the parties.

Funds are returned to the customer in the currency of the Russian Federation (rubles) in the amount of the advance payment made, minus the actual expenses incurred by the Contractor.

The Contractor's refund obligation is considered fulfilled from the moment the funds are transferred to the Customer's account or other agreed-upon details.

7. Contact Information for Inquiries

For questions regarding contract termination and refunds, the Customer may contact the Contractor:

• by email: hello@lumux.ru;
• by phone: +7 925 525-55-66.

The Contractor's details are provided in the Details section. The terms of service are outlined in the Public Offer. The procedure for processing personal data is defined by the Privacy Policy and the Consent to Personal Data Processing.